Our Blog

….I don’t realize it till 3 months AFTER it’s installed? That’s a difficult scenario to resolve so it’s best to prevent it from ever happening. To avoid this situation, what do you need to know? First, start off by analyzing your company’s needs. Ask the following:...

Wouldn’t it be great to know exactly what to expect every time you enter a new business partnership? While you can’t find out everything about a potential partner online, there are some things you can do to learn more about them. First, think about all of your current...

One of the most painful parts of transitioning to a new accounting software is installing and setting it up. Doesn’t it always seem like: It doesn’t work like it should. It takes forever to set it up. It’s buggy. It’s not customized to fit your unique financial data...

If your software company support doesn’t understand your business, it’s going to be hard for them to help you. Most of us have experienced this in some capacity or another. We’ve called a customer support hotline and our experience was less than stellar. Or worse,...

Poor customer service is the result of shifting the costs of providing high quality support to the customer. Or it’s a thinly veiled attempt to get the client to pay more for better service or to “upgrade” to a new software product. We’re wholeheartedly against...