Is Your Accounting Software Vendor Wasting Your Time?

Jun 5, 2024

What’s the first thing you think of when you dial the number or send an email to software support?

Do you dread the idea of:

  • Checking once again on the status of your previously reported issues.
  • Sending yet another email off into the void and waiting days for a resolution.
  • Dealing with a disengaged, annoying voice on the other end of the line who doesn’t sound very confident in his answer to your question.

Do they actually manage to resolve your issues on the first attempt?

Probably not.  Why?

Wholesale petroleum distributors have their own specialized needs. Having to go back and forth, explaining and re-explaining an issue to someone unfamiliar with your industry isn’t helpful, stresses everyone out, and most importantly:

It wastes your time.

Support teams with an in-depth understanding of the petroleum industry are a rare occurrence, and this knowledge gap can impede your productivity & profitability. 

It’s time to stop settling for what’s “good enough.” 

Save on time and money with AIMS’ Customer Support

We’re with you every step of the way.

Given the significant investment you’ve made in your accounting software, you need a support team that knows what they’re talking about and who wants the best for your business.

With AIMS’ Customer Support Service, you can count on:
  • Most issues resolved within the first hour
  • A renowned client-first, problem-solving philosophy
  • Better productivity: less time on the phone, more time for running your business
  • A helping hand in mastering and optimizing your data and accounting practices

Our level of customer support quality is unmatched in the wholesale petroleum industry.

Don’t believe us? Ask our customers who have been with us an average of 16 years because of our friendly, industry-specialized service. 

So, there’s no need to feel frustrated when seeking assistance for an issue.  We’re here to support you every step of the way, and we are committed to resolving your issue as quickly as possible.

Ready to save time and money? Connect with us here to learn more about how COMPAS Commander can help.  

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