Customer Support that’s Behind You Every Step of the Way.

Timely and meaningful customer support isn’t just a part of our job, it’s our mission.

We want you to know that we’ve got your back whenever you need us.

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Hours

Our support teams are based in both Louisiana and California to better serve all US time zones (EST, CST, MST, and PST). They’re on standby for you and your team during normal operating business hours, 8:00 am to 5:00 pm, Monday through Friday.

Pricing

The first year, your pre-paid support package includes 30 hours of support. After the first year, we offer multiple pre-paid support packages or a pay-as-you go option. We recommend investing in our pre-paid support plan since your team can call as soon as an issue arises. This saves you time and money because quick responses reduce workflow and operational disruptions. However, no matter which support option you choose, you’ll still get prompt, personalized attention to quickly resolve issues.

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Philosophy

We’re proud to put clients first. In fact, our customers tell us time and time again that our level of customer service and support remains unmatched in our industry. About 82% of our customers have already been with us for more than five years and typically stay with us an average of 16.25 years. That’s because we care about them. We plan on keeping it this way.

“AIMS customer service is exellent. They truly care for your company and make every effort to resolve your issue the same day.”

 

Maples Gas Company
Accountant, Summer Alexander

LET US HELP YOU START SAVING TIME AND MONEY TODAY

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