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How to escape the automated attendant maze for accounting software wholesale petroleum distributors.
Poor customer service is the result of shifting the costs of providing high quality support to the customer. Or it’s a thinly veiled attempt to get the client to pay more for better service or to “upgrade” to a new software product. We’re wholeheartedly against...
Accounting software wholesale petroleum distributors: How to stop losing time waiting “on hold” for software help.
Has this happened to you? You call your software helpdesk for help with an issue. You get a machine or a live human. They ask you to explain the problem. You do. They place you on hold. Someone else picks up and asks you what the problem is. You tell...
How to deal with cold or downright rude customer service representatives if you’re aN accounting software wholesale petroleum distributor.
You’ve run into them before. The barista that pretends to not see you and talks to her colleagues for another five minutes before taking your order during rush hour. The airline agent who refuses to move your seat to the aisle with an icily arched eyebrow even...
Accounting software wholesale petroleum distributors: How to get help even when you know more about the software than the support staff.
A common theme we’ve been hearing through the grapevine is that former software support staff that were knowledgeable and dependable have disappeared and been replaced by newbies that know little about the software and even less about your business. Where did all...
Petroleum Marketing Accounting Software: Is your accounting software support fast, friendly and effective?
When you contact your customer support team, do any of the following things happen? They take hours (sometimes days) to get back with you or to resolve your issue. They put you...
Accounting Software for Oil Jobbers: Are the software’s capabilities meeting your needs?
When assessing the capabilities of your accounting software (or those of other systems), it’s important to ask the following questions: Is the software built on old technology (e.g., UNIX or text-based input screens)?How many people develop and support the system? (If...
Petroleum Distributors’ Accounting Software: Are there additional customizations and services that can address your unique requirements?
Is generic or cookie cutter accounting software limiting your company’s potential. Or did your provider stop offering system improvements years ago? Here are some signs that your business is being negatively impacted: Your fuel tax reporting takes too long and won’t...
Accounting software for petroleum marketers: are your educational and training offerings personalized and diverse?
For any new system to succeed, users must be thoroughly trained using a set of diverse and personalized training options. Otherwise… According to LexisNexis University’s research, proper training for new users leads to: 68% that use the product more efficiently56%...
AIMS CELEBRATES 50 YEARS OF INNOVATION & SUCCESS
Monroe, Louisiana – February 13, 2018 - AIMS, Inc., a leading provider of strategic accounting software for Wholesale Petroleum Marketers, is pleased to announce that they are celebrating their 50th year, "golden” anniversary.Let us help you start saving time and...
HOLDEN ENERGY SELECTS AIMS’ COMMANDER ACCOUNTING SOFTWARE
Monroe, Louisiana – January 21, 2015 - AIMS, is pleased to announce that Holden Energy, located in Bessemer, Alabama has purchased AIMS’ COMPAS Commander accounting software. AIMS will provide Holden with a comprehensive accounting solution that includes process...