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What if my accounting software is missing critical functionality but…
….I don’t realize it till 3 months AFTER it’s installed? That’s a difficult scenario to resolve so it’s best to prevent it from ever happening. To avoid this situation, what do you need to know? First, start off by analyzing your company’s needs. Ask the following:...
How to assess what it’d be like to work with new accounting software partner?
Wouldn’t it be great to know exactly what to expect every time you enter a new business partnership? While you can’t find out everything about a potential partner online, there are some things you can do to learn more about them. First, think about all of your current...
What if it takes forever or I make mistakes when setting up my new accounting software?
One of the most painful parts of transitioning to a new accounting software is installing and setting it up. Doesn’t it always seem like: It doesn’t work like it should. It takes forever to set it up. It’s buggy. It’s not customized to fit your unique financial data...
What if the accounting software support doesn’t understand my business and can’t help me?
If your software company support doesn’t understand your business, it’s going to be hard for them to help you. Most of us have experienced this in some capacity or another. We’ve called a customer support hotline and our experience was less than stellar. Or worse,...
How to escape the automated attendant maze for accounting software wholesale petroleum distributors.
Poor customer service is the result of shifting the costs of providing high quality support to the customer. Or it’s a thinly veiled attempt to get the client to pay more for better service or to “upgrade” to a new software product. We’re wholeheartedly against...
Accounting software wholesale petroleum distributors: How to stop losing time waiting “on hold” for software help.
Has this happened to you? You call your software helpdesk for help with an issue. You get a machine or a live human. They ask you to explain the problem. You do. They place you on hold. Someone else picks up and asks you what the problem is. You tell...
How to deal with cold or downright rude customer service representatives if you’re aN accounting software wholesale petroleum distributor.
You’ve run into them before. The barista that pretends to not see you and talks to her colleagues for another five minutes before taking your order during rush hour. The airline agent who refuses to move your seat to the aisle with an icily arched eyebrow even...
Accounting software wholesale petroleum distributors: How to get help even when you know more about the software than the support staff.
A common theme we’ve been hearing through the grapevine is that former software support staff that were knowledgeable and dependable have disappeared and been replaced by newbies that know little about the software and even less about your business. Where did all...
Petroleum Marketing Accounting Software: Is your accounting software support fast, friendly and effective?
When you contact your customer support team, do any of the following things happen? They take hours (sometimes days) to get back with you or to resolve your issue. They put you...
Accounting Software for Oil Jobbers: Are the software’s capabilities meeting your needs?
When assessing the capabilities of your accounting software (or those of other systems), it’s important to ask the following questions: Is the software built on old technology (e.g., UNIX or text-based input screens)?How many people develop and support the system? (If...