Signs it’s time to switch to a new fuel accounting software provider and what you should consider

Yes, switching accounting software can be painful, overwhelming, time intensive and costly.

However, continuing to use software that doesn’t work properly can be MORE painful and costly.

When assessing a new accounting software provider, you should ask the following questions:

• Are they experts in petroleum distribution accounting software?
• How quickly do they respond and/or resolve a support issue request?
• Are the support staff knowledgeable and friendly?
• If the issue is more advanced and requires more time to address, do they frequently and clearly send you updates?
• Are there case studies and testimonials available to learn about what other clients have to say about them?

When is it time to switch to a new accounting software provider?

There are many reasons to switch from your current accounting software to a new provider.

First, let’s say your current accounting software has lackluster support.

Second, you’re looking for process automation and aren’t getting it from your current software.

Third, your provider *might* be forcing you to a high-cost upgrade, when you’re not confident in that decision.

Fourth, the company, software, or management might be in decline and the issues you’re having are only going to get worse.

Maybe it’s time to switch software partners.

When the time comes to vet a new accounting software partner here are a few things to consider:

• What does their onboarding process look like and what does it entail?
• What type of software training do they offer, and will it meet your needs?
• Do they communicate clearly, timely and accurately?
• Do they spend enough time learning your company’s unique needs?
• How long, on average, do their customers and employees stay with them?
• Do they utilize good project management practices to implement your solution?
• Do they treat you like family?

The pain of switching software is very real. You’re not alone.

Getting the answers to these questions will save you a ton of time when switching to new accounting software. Remember, you and your company should come first every single time.